Shipping Information
Here are some answers to common questions regarding how we ship your orders, the carriers we use, and our shipping policies.
What shipping carriers do you use?
We partner with leading shipping carriers to ensure your order is delivered safely and efficiently. Our primary carriers are Hong Kong Post, DHL Express, and FedEx.
How long will it take to process my order?
We try our best to process all orders within 1 business day. Order processing includes checking, packing, and sending your orders to the post. Processing time does not include weekends or holidays.
How long does shipping take?
After your order has been processed, delivery time is typically within 1 to 3 business days by express delivery, or 5 to 12 days by standard delivery. Please note that these are estimated delivery times and actual delivery times may vary slightly depending on your location and any unforeseen delays in the shipping process.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and a link to track your package. You can use this tracking number on the respective carrier's website (Hong Kong Post, DHL Express, or FedEx) to see the status of your delivery.
Is shipping really free?
Yes, shipping is completely free for all orders, but please note there is a handling fee for small orders of just 1 item. If you purchase 2 or more items, there won't be any handling fee.
Do you ship internationally?
Yes, we ship to most countries around the world. As we ship from Hong Kong, we have many global shipping options available.
What should I do if I haven't received my order?
If you haven't received your order within the estimated delivery time, please check the tracking information provided in your shipping confirmation email. If there are any discrepancies or if the package is significantly delayed, please contact us. We will work with the shipping carrier to resolve the issue as quickly as possible.
Can I change my shipping address after my order has been placed?
If you need to change your shipping address, please contact us as soon as possible. We can change the address before the order is shipped. Once the order is in transit, it becomes more difficult to change the address, and we cannot guarantee that the change can be made.
What happens if my package is lost in transit?
In the rare event that your package is lost in transit, please contact us. We will investigate the issue with the carrier and, if necessary, send a replacement or issue a refund.
For any other questions or concerns about shipping, please reach out to our customer service team at [email protected] or click here to go to our contact page. We're here to help ensure your shopping experience with us is smooth and enjoyable.
